Terms & Conditions

Effective Date: September 2, 2026

Welcome to Flutter and Charm. By accessing or using flutterandcharm.com (the “Website”) or booking or receiving services from Flutter and Charm, you agree to the following Terms & Conditions.

If you do not agree with these terms, please do not use the Website or book services through it.

1. Services

Flutter and Charm provides beauty and personal services, including lash artistry and permanent jewelry services.

Services, pricing, availability, appointment requirements, and other service details may change from time to time.

All services are provided based on the information available at the time of the appointment and the professional judgment of the service provider.

2. Appointments

Appointments may be requested or scheduled through our online booking system, currently provided through Vagaro.

Booking an appointment through a third-party booking service may be subject to that provider's own terms and conditions.

An appointment is not considered confirmed until confirmation is received through the applicable booking system or directly from Flutter and Charm.

Clients are responsible for providing accurate contact information when making an appointment.

3. Cancellation and Rescheduling

We understand that plans can change. If you need to cancel or reschedule an appointment, please provide as much advance notice as possible.

[INSERT CANCELLATION WINDOW — for example, 24 hours]

Appointments cancelled or rescheduled with less than the required notice may be subject to a cancellation fee or loss of a deposit, if applicable.

Repeated late cancellations or missed appointments may result in additional booking restrictions.

No-Shows

A “no-show” means failing to arrive for a scheduled appointment without providing appropriate notice.

No-shows may be subject to a fee and/or may be required to provide a deposit before scheduling another appointment.

4. Late Arrivals

Please arrive on time for your appointment.

If you arrive late, your service may need to be shortened or modified in order to avoid delaying other clients.

In some circumstances, a late arrival may be treated as a cancellation or no-show.

Any applicable cancellation or service fee may still apply.

5. Deposits and Payments

Certain appointments or services may require a deposit or payment in advance.

Any applicable deposit, cancellation fee, or payment requirement will be communicated to you before or during the booking process.

Payments may be processed through Flutter and Charm's booking or payment providers.

Unless otherwise stated, deposits and payments are subject to the cancellation and refund policies applicable to the specific service.

6. Lash Services

Lash extensions and related services involve products being applied around the eyes and may not be appropriate for everyone.

Clients should inform Flutter and Charm before their appointment of any known allergies, sensitivities, eye conditions, skin conditions, or previous reactions to lash-extension products or adhesives.

Although reasonable precautions are taken, allergic reactions, irritation, redness, swelling, or other adverse reactions can occur.

If you experience an unusual or severe reaction following a service, seek appropriate medical attention.

Flutter and Charm does not provide medical diagnosis or treatment.

7. Permanent Jewelry

Permanent jewelry involves placing and connecting jewelry around the wrist, ankle, neck, or other permitted body area.

Clients should inform the service provider of any allergies or sensitivities to metals or jewelry materials before receiving the service.

Permanent jewelry may become damaged, broken, or separated through normal wear, snagging, pulling, or other activity.

Clients are responsible for following any aftercare or safety instructions provided after the service.

Permanent jewelry is not intended to restrict movement or create a safety hazard. Clients should remove or have jewelry professionally addressed if it becomes caught, uncomfortable, excessively tight, or otherwise presents a safety concern.

8. Client Responsibility

Clients are responsible for providing accurate and complete information relevant to their appointment and for following aftercare instructions provided by Flutter and Charm.

Clients should notify the service provider of any changes in allergies, sensitivities, medical conditions, medications, or other circumstances that they believe may affect the safety or suitability of a service.

Flutter and Charm may decline or discontinue a service when reasonably necessary for the client's safety or when the service is not appropriate under the circumstances.

9. Results and Expectations

Individual results may vary.

Photographs displayed on the Website or social-media pages may show the work of Flutter and Charm but should not be understood as a guarantee that every client will achieve identical results.

Results can vary based on factors including natural lashes, hair growth, skin characteristics, lifestyle, aftercare, and individual circumstances.

10. Website Content

The content on this Website is provided for general informational purposes.

We make reasonable efforts to keep Website information accurate and current; however, prices, services, availability, photographs, descriptions, hours, and other information may change without notice.

Photographs and other content on the Website may be owned by or licensed to Flutter and Charm and may not be reproduced or used without permission.

11. Third-Party Websites

The Website may contain links to third-party websites or services, including our appointment-booking provider and social-media platforms.

Flutter and Charm does not control and is not responsible for the content, availability, privacy practices, security, or terms of third-party websites or services.

Your use of third-party services may be subject to their own terms and policies.

12. Limitation of Liability

To the extent permitted by applicable law, Flutter and Charm shall not be responsible for indirect, incidental, special, consequential, or other damages arising from the use of the Website or services.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

13. Changes to These Terms

Flutter and Charm may update these Terms & Conditions from time to time.

Updated terms will be posted on this page, and the Effective Date will be updated accordingly.

Your continued use of the Website or booking of services after changes are posted constitutes acceptance of the updated terms to the extent permitted by law.

14. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Commonwealth of Massachusetts, without regard to conflict-of-law principles.

15. Contact

Questions regarding these Terms & Conditions may be directed to:

Flutter and Charm
599 North Avenue, Door 7
Wakefield, MA

Phone: (339) 293-7370
Email: lindseyflutter.charm@gmail.com
Website: flutterandcharm.com

Last Updated: September 2, 2026

Service & Booking Policy

Effective Date: September 2, 2026

At Flutter and Charm, we value our clients' time and strive to provide every client with a quality experience. Please review the following policies before booking an appointment.

Appointments

Appointments can be scheduled through our online booking system.

Please provide accurate contact information when booking so that we can reach you regarding your appointment.

Your appointment is reserved specifically for you. Because appointment times are limited, cancellations and changes can affect our ability to accommodate other clients.

Cancellation & Rescheduling

We require at least 24 hours' notice for cancellations or rescheduling. Appointments cancelled with less than 24 hours' notice may be subject to a cancellation fee.

Please contact us as soon as possible if you need to change your appointment.

No-Shows

Clients who do not arrive for a scheduled appointment without appropriate notice may be charged a no-show fee.

Repeated no-shows may require a deposit before future appointments can be scheduled.

Late Arrivals

Please arrive on time for your appointment.

If you arrive late, we may need to shorten or modify your service so that we can remain on schedule.

If there is not enough time remaining to safely or appropriately perform the service, the appointment may need to be rescheduled.

A late-cancellation or no-show fee may apply.

Lash Services

Before receiving lash services, please inform us of any known allergies, sensitivities, eye conditions, or previous reactions to lash adhesives or related products.

Please arrive with clean lashes and avoid wearing eye makeup when possible.

Following your appointment, you will receive aftercare recommendations. Following those recommendations can help maintain the appearance and longevity of your lashes.

If you experience significant irritation, swelling, pain, or an unusual reaction, seek appropriate medical attention.

Permanent Jewelry

Before receiving permanent jewelry, please notify us of any known metal allergies or sensitivities.

Permanent jewelry can break or separate if it becomes caught, pulled, or subjected to excessive force.

If your jewelry becomes uncomfortable, excessively tight, or creates a safety concern, please contact us or have it safely removed.

Refunds and Service Concerns

Because beauty services are performed personally and results may vary from client to client, refunds are not automatically provided based solely on a difference in personal preference.

If you have a concern about a service, please contact Flutter and Charm as soon as possible so that we can discuss the concern and determine an appropriate resolution.

[INSERT ANY SPECIFIC REFUND/RETOUCH POLICY HERE]

Health and Safety

Flutter and Charm reserves the right to decline or discontinue a service when reasonably necessary to protect the health or safety of the client or service provider.

Clients should disclose relevant allergies, sensitivities, or other circumstances that could affect the safe performance of a service.

We may request that a client reschedule if they arrive with a condition that could make the service unsafe or inappropriate.

Personal Belongings

Clients are responsible for their personal belongings while visiting Flutter and Charm.

We are not responsible for lost, stolen, or damaged personal property to the extent permitted by law.

Photography

From time to time, Flutter and Charm may photograph completed work for its portfolio, Website, or social-media accounts.

By receiving services, you agree that photographs of your completed service may be used for portfolio and promotional purposes.

Changes to Services and Policies

Flutter and Charm reserves the right to modify its services, pricing, availability, and policies when necessary.

Updated policies will be posted on the Website or communicated to clients as appropriate.

Contact

Flutter and Charm
599 North Avenue, Door 7
Wakefield, MA

Phone: (339) 293-7370
Email: lindseyflutter.charm@gmail.com

Last Updated: September 2, 2026