Privacy Policy

Effective Date: September 2, 2026

Flutter and Charm (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, and protect personal information when you visit flutterandcharm.com (the “Website”), contact us, request information, or book an appointment.

1. Information We Collect

We may collect information that you voluntarily provide when you interact with our Website, including when you:

• Contact us

• Request information about our services

• Book or request an appointment

• Sign up to receive email updates

• Communicate with us by email, telephone, or through the Website

This information may include:

• Name

• Email address

• Telephone number

• Appointment information

• Information contained in your messages or inquiries

• Other information you voluntarily provide to us

We may also automatically receive limited technical information when you visit the Website, such as your IP address, browser type, device type, operating system, pages visited, and the date and time of your visit.

2. How We Use Your Information

We may use personal information to:

• Respond to questions and inquiries

• Communicate with current and prospective clients

• Schedule and manage appointments

• Provide lash and permanent jewelry services

• Send appointment-related communications

• Send email updates if you have voluntarily subscribed

• Maintain customer and business records

• Improve our Website and services

• Protect the security of our Website and business

• Prevent fraud or unauthorized activity

• Comply with applicable laws and legal obligations

We do not use personal information for purposes unrelated to our business without appropriate notice when required by law.

3. Email Communications

If you voluntarily provide your email address to receive updates from Flutter and Charm, we may use your email address to send information about our services, appointments, promotions, events, or other business updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the email or by contacting us directly.

4. Appointment Booking

Our Website provides a link to an external appointment-booking service operated by Vagaro.

When you choose to book an appointment through Vagaro, information you provide through that service is subject to Vagaro's own privacy policy and terms.

Flutter and Charm does not control the privacy practices of third-party booking services.

We encourage you to review the privacy policy of any third-party service before providing personal information.

5. We Do Not Sell Your Personal Information

We do not sell, rent, or trade your personal information.

We may disclose information to third-party service providers when reasonably necessary to operate our Website or business, provide services, process appointments, communicate with customers, or perform other legitimate business functions.

We may also disclose information when required or permitted by law, including when necessary to comply with legal process, protect our rights or property, prevent fraud, or protect the safety of our customers or others.

6. Cookies and Similar Technologies

Our Website may use cookies or similar technologies necessary for basic Website functionality, security, and performance.

Third-party services linked to or used by the Website may also use cookies or similar technologies according to their own policies.

We do not intentionally use cookies to sell your personal information.

If our use of cookies, analytics, advertising, or other tracking technologies changes, we may update this Privacy Policy accordingly.

7. Third-Party Websites

Our Website may contain links to websites and services operated by third parties.

For example, our appointment-booking service may direct you to a third-party website.

We are not responsible for the privacy practices, security, content, or policies of third-party websites or services. We encourage you to review their privacy policies before providing personal information.

8. Information Security

We take reasonable measures designed to protect personal information against unauthorized access, use, alteration, disclosure, or destruction.

However, no electronic transmission or storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee the absolute security of information transmitted to or through the Website.

9. Data Retention

We retain personal information only for as long as reasonably necessary for legitimate business purposes, including providing services, communicating with customers, maintaining business records, resolving disputes, complying with legal obligations, and protecting our legal rights.

When information is no longer reasonably necessary, we may delete or securely dispose of it, subject to applicable legal and business requirements.

10. Massachusetts Privacy

We respect the privacy rights of our customers and website visitors.

If applicable Massachusetts or federal privacy laws provide you with specific rights concerning your personal information, we will honor those rights in accordance with applicable law.

If you have a question about personal information we maintain about you, you may contact us using the information below.

11. Children's Privacy

Our Website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13 through the Website.

If you believe that a child has provided personal information to us through the Website, please contact us so that we can take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Website, services, business practices, or applicable laws.

When changes are made, we will update the Effective Date at the beginning of this Privacy Policy.

We encourage you to periodically review this page for the most current version.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

Flutter and Charm
599 North Avenue, Door 7
Wakefield, MA
Email: lindseyflutter.charm@gmail.com
Phone: (339) 293-7370
Website: flutterandcharm.com

Last Updated: September 2, 2026